Shipping and Returns Policy

Shipping:

Trond Tech is delighted to ship our products to customers in Australia and New Zealand. For customers residing in other countries who wish to make a purchase, kindly reach out to us via our contact page for further assistance.

  • Australia: Shipping within Australia is priced at AU$9.95, which includes GST.
  • New Zealand: Shipping to New Zealand is available at a flat rate of AU$29.95.

Orders are processed promptly upon receipt of payment confirmation. Please allow 1-2 business days for order processing before shipment. Once your order has been dispatched, you will receive a tracking number via email to monitor the progress of your delivery.

Delivery times may vary depending on your location and any unforeseen circumstances during transit. We work diligently with our shipping partners to ensure timely delivery of your purchase.

Returns:

At Trond Tech, we strive for customer satisfaction. If for any reason you are not entirely satisfied with your purchase, we offer a hassle-free returns process. To be eligible for a return, please adhere to the following guidelines:

  • Timeframe: Returns must be initiated within 30 days of the original purchase date to be considered valid.
  • Condition: Items must be in their original condition and with all original tags and packaging intact.
  • Initiating a Return: To initiate a return, please contact us and we will guide you through the process. You can reach us via email at sales@trondtech.com or through our contact page.
  • Return Shipping: The cost of return shipping will be the responsibility of the customer. We recommend using a trackable shipping service to ensure the safe return of your item.

Once we receive your returned item and verify its condition, we will process your refund promptly. Refunds will be issued via the original payment method used for the purchase.

Should you have any further questions or concerns regarding our shipping and returns policy, please do not hesitate to contact our customer service team. We are here to assist you every step of the way.

Thank you for choosing Trond Tech for your electronic needs. We appreciate your business!